Help center
Guides to using Medivana for every role in your clinic. Inside the app, the AI Assistant answers from the same articles and always shows its sources.
Getting started
- First sign-in, choosing a clinic, and choosing a branch
- Getting to know Medivana and how it works
- Glossary: Indonesian terms, institutions, and regulations used in Medivana
- Locked modules (Module Gate) and plan limits
- Preparing master data before go-live
- Users, roles, data scope, delegation, and access reviews
Registration and queue
Electronic medical records
- Completing a consultation on the Consultation screen (SOAP, vital signs)
- Creating medical certificates, referral letters, and health certificates
- Electronic signatures and correcting clinical notes
- Keyboard shortcuts on clinical screens
- Recording allergies and reading allergy warnings
- Recording ICD-10 diagnoses and ICD-9-CM procedures
Pharmacy
Cashier and payments
Accounting
- Bank reconciliation with CSV statement import
- Clinic chart of accounts (COA) template
- Financial reports and drill-down to source documents
- Fixed assets, depreciation, and budgets
- How automatic journal entries work in Medivana
- Manual journal entries with approval, and reversing entries
- Monthly period closing and locking periods
- Multi-branch and multi-entity consolidation
- Payment gateway reconciliation
Tax
Inventory
Laboratory and radiology
Specialty modules
Teleconsultation
Booking and patient portal
Claims
SATUSEHAT and BPJS integrations
HR and payroll
CRM and membership
AI Assistant
Account security
Plans and billing
Data export
Demo
Troubleshooting