In this article
Patients can sign in to the portal on the clinic's booking page to see their appointments, visit history, and receipts.
What patients can see
- Upcoming appointments and cancellations.
- A brief visit history (date, clinic unit, doctor).
- Payment receipts (PDF).
The full medical record is not shown in the portal; requests for a copy of the medical record follow the clinic's procedure.
Signing in
Patients sign in with their verified WhatsApp number and an OTP. The number must match the one recorded in the clinic's patient data.
Help for patients
| Problem | What to do |
|---|---|
| OTP does not arrive | Make sure the number is correct and active on WhatsApp; try again after a few minutes |
| History does not appear | The WhatsApp number in the clinic's records is different; an admin updates the patient's number |
| Wants to change personal details | Contact the clinic |