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Broadcasts are only sent to patients who have given broadcast consent. Appointment reminders and service notifications are not broadcasts and are sent separately.
Steps
- CRM → Broadcast (permission "Send WhatsApp broadcasts").
- Choose a patient segment. Medivana automatically excludes patients without broadcast consent or who have withdrawn it.
- Choose a message template already approved by WhatsApp and fill in the variables.
- Check the number of recipients and the estimated WhatsApp quota usage.
- Send now or schedule.
Quota
The monthly WhatsApp message quota depends on your plan (Praktik 200, Klinik 1,000, Klinik Pro 3,000, Enterprise 5,000 per branch). Add more with a quota add-on. When the quota runs out, broadcasts are held until the quota is topped up or the month changes.
Content rules
- Do not promise treatment outcomes or use the Kemenkes (Ministry of Health) or BPJS logos without permission.
- Include a way to unsubscribe.
- Do not include patients' personal health data in broadcasts.
| Problem | Cause | What to do |
|---|---|---|
| Fewer recipients than the segment | Some patients have no consent or an invalid number | This is normal; update consent when patients visit |
| Template rejected | WhatsApp policy | Adjust the template content |
| Messages delayed | Quota used up or WhatsApp disrupted | Check the quota; messages are resent automatically |