In this article
Sign in to Medivana with your email and password or a WhatsApp one-time password (OTP), then choose the clinic and branch you work at.
How to sign in
- Open
app.medivana.cloud. - Choose one of:
- Email and password. Passwords must be at least 12 characters.
- WhatsApp OTP. Enter the WhatsApp number registered to your account. The code is valid for 5 minutes.
- If your role requires two-step verification (Owner, Doctor, Finance), enter the 6-digit code from your authenticator app. If you have not turned it on yet, you are taken to the Account security menu to turn it on first.
- If you are a member of more than one clinic, choose the clinic you want to open.
- Choose your active branch in the branch picker. Transactions (registrations, invoices, stock) are recorded against the active branch.
Sessions
- Your session ends automatically after a period of inactivity. Save your work; the Consultation screen saves automatically.
- Always sign out on shared computers.
Common problems
| Symptom / message | Cause | What to do |
|---|---|---|
| "Please sign in first." / "Session expired." | The session timed out or you signed out on another device | Sign in again |
| "Two-step verification required" | Password accepted; waiting for the authenticator code | Enter the latest 6-digit code |
| "Turn on two-step verification" | Your role requires 2FA and it is not on yet | Follow the article Account security and two-step verification |
| "Choose the clinic you want to open" | You are a member of several clinics | Choose a clinic |
| "You are not a member of this organization." | Your account was deactivated or removed | Contact the clinic owner or manager |
| Too many attempts | Sign-in and OTP attempts are rate-limited for security | Wait a few minutes and try again |
| WhatsApp OTP does not arrive | The number is not registered to your account, or WhatsApp is disrupted | Use email and password; ask an admin to update your number |